Call Us : 613-523-2322

Services

Managed Services

IT SERVICES

An engagement with The IT Department doesn’t begin with a discussion about information technology. Instead, it begins with a discussion about where your business and your IT is today – and where it’s going tomorrow.

Once we understand your business situation, we will develop a proactive and professionally managed IT solution to meet your current and future needs. (In the event that you are in the middle of an IT crisis when you first contact us, we will work with you to first triage and stabilize the situation.)

The IT Department offers five highly developed service offerings: Managed Services, Professional Services, Cloud Services, Infrastructure Services, and Help Desk & On Demand Support. Each of these primary offerings is designed and professionally managed to maximize the return on your technology investments to the fullest.

Managed Services

These proactive, dedicated, highly automated and extremely vigilant services are designed to provide maximum IT reliability and up-time for you and your staff. Primary offerings include: Managed Windows Server, Managed Desktop, Managed Hosting, Managed Firewall, Managed VPN, Managed Backup, Managed Email, Managed Anti-Virus / Anti Spam.

Professional Services

Whether small server upgrades or extensive multiple-office deployments of 500 or more workstations we employ industry leading planning and deployment best practices. We have extensive experience in: IT Audits and Assessments, Security Solutions, Virtualization, Network Development, Server Deployment, Wifi and BYOD Solutions, Office Moves, Data Centre Migrations and Consolidations, Vendor Management.

Cloud Services

We offer cloud services for Web Hosting, CRM, Sharepoint, MS Office, MS Backup and many other technologies. We were active in the cloud long before anyone called it “The Cloud,” so we know what works and what doesn’t. We provide private, public and hybrid cloud options that utilize redundant infrastructure, are scalable, dynamic, secure and highly predictable from a cost perspective.

Infrastructure Services

From laptop and mobile device upgrades to complete technology re-boots, we offer a full range of Infrastructure services and options; including Hardware/Software Replacements, Infrastructure as a Service (IaaS), Hardware as a Service (HaaS) and Software as a Service (SaaS).

Help Desk & On Demand Support

Most of our clients work with us on a yearly contract basis. This provides our clients with cost certainty and access to a full suite of professional, highly managed IT services backed by 24/7 Help Desk support service from one of the top Managed IT companies in Canada. We also provide “On Demand” services to a number of companies. These engagements are typically project based; and are frequently designed to augment a client’s existing IT staff during peak periods. We also provide support during vacations, unexpected illnesses and sudden staff departures.

Address

2379 Holly Lane, Suite 210
Ottawa, Ontario, K1V 7P2
Phone: 1 (613) 523-2322
Fax: 1 (613) 526-3949
Website: http://itdepartment.com
Email: info@itdepartment.com

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