Call Us : 613-523-2322

Help Desk

 

technical support specialist

 

 

 

 

 

 

 

 

 

technical support specialist

At the IT Department, we are committed to providing excellent customer support. In particular, our team of highly skilled technicians are  attuned to the needs and requirements of small and medium sized businesses. First call resolution is key, but our goal is to also create a positive customer experience for each customer and to also achieve the highest quality of service while expediently resolving issues.

Our state of the art customer portal and  IT ticketing system ensures that your organization  can call our helpdesk and speak to an engineer  24 hours a day, 7 days a week in a manner that is fully transparent to you. Issues can be resolved over the phone or via remote support tools.

Our help desk support includes …

  • Full incident, problem and change management reporting.
  • In-depth service desk reporting and trending from customer location via secure Web portal.
  • 24/7/365 coverage available.
  • Dispatched technical support available for onsite diagnostics and repair.

Benefits

  • Phone and remote support
  • Providing timely, efficient and cost-effective technical support
  • Reduced downtime
  • Anytime anywhere support
  • Ticket tracking system

Address

2379 Holly Lane, Suite 210
Ottawa, Ontario, K1V 7P2
Phone: 1 (613) 523-2322
Fax: 1 (613) 526-3949
Website: http://itdepartment.com
Email: info@itdepartment.com

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