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Managed Services

Proactive-Monitoring

As a long time leader in the Managed IT industry, The IT Department has built an extensive portfolio of Managed Services. Designed and scaled to meet the needs of small to mid sized businesses and organizations, our comprehensive suite of Managed Services gives our clients the piece of mind and confidence to focus on the most important aspects of their business.

Proudly backed by our highly trained, certified and IT battle hardened staff, we provide a level of customer service that is virtually unmatched in our industry. We make your systems work 24/7 so that your business can respond to our on demand world – without you having to staff 24/7. Typically, we deliver these services far better – and for much less than it costs most organizations to do it themselves.

We employ best practices across all of our service lines, and intelligently deploy updates and patched during specified maintenance windows. Our Managed Services allow virtually every aspect of your IT infrastructure to be monitored, secured, maintained and supported 24/7. ITD Managed Services include:

ITD Proactive Server monitoring:

  •  Advanced Performance Monitoring
  •  CPU
  •  Disk Space
  •  Disk Queue Length
  •  Memory
  •  Patch Status
  •  Connectivity
  •  Quarterly Health Review

ITD Managed Windows Server

  • Installing windows updates
  • Address issues caused by updates being applied.
  • Server reboot
  • Running a scandisk to identify and potential disk errors
  • Disk Defragmentation on the server, to help with disk read times.
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
  • Testing UPS communications with server if connected to UPS supporting this feature
  • Reviewing event logs and logging any re-occurring failures
  • Ensuring that WSUS is properly configured for client workstations
  • Key Application Maintenance
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Monthly vulnerability scanning
  • Quarterly Health Review

ITD Managed Backup

  • Daily backup monitoring to ensure that backups are completed successfully.
  • Backup failure resolution
  • Updating backup software when updates are available
  • Restoring files when requested
  • Running restore testing on a monthly basis to ensure restore process completes properly.
  • Includes bear metal backup software license for quick system recovery
  • Quarterly Health Review

ITD Managed Firewall:

  • Firewall Monitoring
  • Backup of configuration of firewall
  • Validate login access into firewall
  • Update firewall software to latest IOS and ASDM
  • Review ACL’s and NAT rules
  • Monthly vulnerability scanning
  • Quarterly Health Review

Hosted Backup

  • Offsite storage of backup data to a secure data center

ITD Proactive Network Device monitoring:

  • Router Monitoring
  • Switch Monitoring
  • WIFI access point monitoring
  • Network Printer monitoring
  • Network Fax machine
  • Cable modem
  • DSL modem
  • ADSL modem
  • ISDN modem
  • Fiber modem
  • Monthly vulnerability scanning
  • Quarterly Health Review

ITD Quarterly Disaster Recovery Procedure Testing

  • Restore system(s) on test system(s)
  • Verify admin and test user credentials
  • Test access and data of line of business application(s)
  • Client verification of successful test

ITD Managed Email anti-spam hosting

  • Provide email anti-spam hosting solution filter for client emails
  • Covers spam related email troubleshooting which includes white-listing and spam rating changes for ease of communication with clients
  • Quarterly Health Review

ITD Managed Anti-virus protection

  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Quarterly Health Review

ITD Managed Workstation or notebook

  • Advanced Performance Monitoring
  • CPU
  • Disk Space
  • Disk Queue Length
  • Memory
  • Patch Status
  • Connectivity
  • Asset/Software/Hardware Reporting
  • Remote Control
  • Managed Anti-Virus**
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting
  • OS & 3rd Party Patch Management
  • Running a scandisk to identify and potential disk errors
  • Disk Defragmentation to help with disk read times.
  • Delete Temporary Files
  • Firmware Updates
  • Monthly vulnerability scanning

ITD Managed Mobile device

  • Management and administration of mobile device
  • Set up and support to access corporate E-mail
  • Mobile device tracking
  • Implement and management of standardized set of security policies
  • Password
  • Feature access such as camera
  • Access to sites
  • Monthly vulnerability scanning
  • Quarterly Network Health Review

ITD All Inclusive Helpdesk End user support

  • Unlimited 7 by 24 end user support to resolve tier1 and tier2 issues related to workstation/notebook operation system and standard office applications

 ITD Managed Compliance

Audit Vulnerability

  • Vulnerability assessment, unified configuration and vulnerability scanning across network devices, operating systems, applications, databases, and web applications
  • Mitigation

Audit Compliance

  • Configuration Assessment
  • Configuration Auditing
  • Policy enforcement and implementation
  • Reporting against a broad range requirements including; PCI, DSS, SOX, HIPAA, FISMA, ITIL etc.

Audit Configuration

  • Analysis of risk posture, attacks, patch processes and compliance activity

 ITD Virtual Windows Server as a Service

  • Server infrastructure as a service hosted in a private cloud

Through the combined expertise of its employees and trusted partners, ITD is able to offer product procurement, system design, system implementation and support services for IT and telephony technologies used by clients to meet their business requirements.

 

Address

2379 Holly Lane, Suite 210
Ottawa, Ontario, K1V 7P2
Phone: 1 (613) 523-2322
Fax: 1 (613) 526-3949
Website: http://itdepartment.com
Email: info@itdepartment.com

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